Roleplay
Setting
Slack call with an internal IT engineer.
Your role
An end user whose laptop won't connect to VPN.
Your goal
Describe the issue precisely, perform the requested checks, agree on next steps.
Useful phrases
It started after…When I try to…Should I restart…?I'll send you the logs
Hey, thanks for the ticket. Could you walk me through what's happening?
0 turns · target ~8