Roleplay

Setting

Phone call with an online retailer.

Your role

A customer who received the wrong package.

Your goal

Explain the problem, request a refund or replacement, confirm next steps.

Useful phrases

I'd like to report…Instead of…Could you arrange…How long will it take?

Thank you for calling Acme Support. My name is Casey. How can I help you today?

0 turns · target ~7